TERMS & CONDITIONS

 

1. TERMS OF SERVICE

The following terms and conditions shall govern all sales by RUSKIN LLC (through www.ruskinshop.co.uk) ("RUSKIN") and the buyer. By placing orders with RUSKIN, it is deemed that you have read, understood and agreed to these "Terms & Conditions". If you find any subject in the Terms & Conditions not acceptable, please contact RUSKIN before placing your order. 

 

2. PRICES & CURRENCY

All prices are retail prices and are stated in U.K. Pounds.  Prices do not include: taxes, duties, import fees charged by your local government, service, payment or delivery charges depending on country. RUSKIN does not charge any sales tax to residents of any country outside the United States.  We retain the right to adjust the prices on any items without prior notice. As customs policies vary by country, we cannot anticipate what these charges will be and therefore RUSKIN will not be responsible for any taxes, duties, import fees or custom fees levied once the purchased RUSKIN products reach your destination. 

 

3. PAYMENT

We accept most major credit cards (Mastercard, Visa, Discover and American Express).  

RUSKIN encrypts all your credit card details using SSL (Secure Socket Layer) protocol. This means that no unauthorised persons will be able to view your card number or other information during the transaction.  The total cost of your items purchased plus shipping fees as displayed on our site will be billed to your credit card.  To protect our customers and ensure that their financial information is maintained securely, we may request further correspondence from the purchaser in the event that we suspect a fraudulent order.

 

4. DELIVERY

All purchased goods are shipped with FEDEX, UPS or Royal Mail and we will notify you of the chosen carrier upon placement and confirmation of your order. When your order leaves our warehouse you will receive a tracking number via e-mail in order for you to track your order.  All delivery times are estimated based on the carrier.

 

5. DELIVERY TIME

Timely delivery is based on the daily delivery schedules of our carriers.  RUSKIN will not be held responsible for delays due to the chosen carrier's deficiencies, especially once such shipment has left our premises.  All delivery estimates are based upon business days.  If you wish to have a more expedited delivery service please contact us at info@ruskin.london and arrange for swifter service, however a higher rate may be applied.   Import costs may be due when the purchased goods reach the country of destination.

Shipping times vary based upon selection:

Anywhere in the UK:

Standard: 7-10 days

International (anywhere outside of the UK):

Standard: 7-10 days

 

6. ORDER PROCESSING

Your order will not be submitted until you click "Checkout" once you are in the Shopping Cart page.  If you leave the page prior to clicking this button, the transaction will not be completed. 

Shortly after placing your order, an order confirmation will be sent to the email you have specified during the checkout process.  When the items are shipped from RUSKIN, we will send you an email with shipping information and the tracking number for the items purchased.  By reading these Terms and Conditions and making your order on the RUSKIN website you are acknowledging that these Terms & Conditions form a binding agreement between you and RUSKIN for the sale and purchase of the subject items.  

 

7. STOCK

All products found on www.ruskin.london are currently in stock unless the product is marked "Out of Stock". If you are interested in ordering an "Out of Stock" item, please contact us by email at: info@ruskin.london and we will try to give you an estimate of when your desired item will be next available.  We reserve the right to cancel a delivery and/or order in the event that the stock quantity and/or price was incorrect at the moment of placing the order.  If we are unable to deliver in accordance with the Terms & Conditions of the order, we will contact you and give you the opportunity to cancel the order. 

 

8. COLOUR OF PRODUCTS & MATERIALS

The colours of products seen on www.ruskin.london will depend on the monitor from which it is viewed and can vary depending on such monitor. Therefore the colour seen on the monitor can vary from the accurate colour of the product.  Please note that we have tried as accurately as possible to display the colours of the tweed, leather, lining and other materials as well as we could.  Please note that all RUSKIN products are made of natural tweed and leather of the highest quality.  We would like to point out that both the tweed we create and leather we use are natural products and therefore can vary in colour and structure from product to product and from collection to collection.  These minor variations in products should be viewed as a unique characteristic and not as a fault.  

 

9. SIZES

All sizes on any product viewed on www.ruskin.london are external sizes and for your convenience we have listed the dimensions of the products in both imperial and metric standards.

 

10. FORCE MAJEURE

We reserve the right to assert to cancel any order in the rare occurrence of a force majeure event such as any strike, lockout, blockade, war, warlike event, civil war, revolution, government sanction, natural disaster or the like.  This means that the agreement will not obligate fulfillment in part or in full. In any case, we will endeavor to notify you.

 

11. RETURN POLICY

All products purchased from www.ruskin.london have a 14 day return period from the date received by the customer.  If for any reason you are unsatisfied with your purchase, please contact us at info@ruskinshop.com so that we may send you an electronic return form to enable us to process your return/exchange.  Please ensure that the returned items are in their original packaged condition, otherwise we will not be able to process the return.  Only after the returned items have been received and approved by RUSKIN will the amount of the purchase price be refunded to the purchaser’s account.  Return shipping costs are the returner’s responsibility.

 

12. PRIVACY STATEMENT

RUSKIN takes your privacy very seriously.  We follow industry standard protection procedures to ensure your personal information is secure.  All transactions are conducted on Stripe's secure servers and your credit card information is encrypted using secure socket layer technology (SSL). 

We reserve the right to modify this privacy policy at any time, so please review it frequently.  Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances we use and/or disclose it.  

 

13. IMPORT DUTIES

If you order goods from our site for delivery outside the United Kingdom, they may be subject to import duties and taxes, which are levied when the delivery reaches your home country. You will be responsible for payment of any such import duties and taxes.  Please note that we have no control over these charges and cannot predict their amount.  Please contact your local customs office for further information before placing your order.  Please also note that you must comply with all applicable laws and regulations of the country for which the goods are destined.  We will not be liable for any breach by you of any such laws.
Please be advised that we reserve the right to deduct, from any refund due to the customer, the costs incurred by us for the return shipment of goods refused by the customer at customs in the destination country.
We will not accept the returned product if the sender does not pay for shipping costs.